What Information We Collect
‍We may collect the following personal information when you interact with us:
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‍Contact details: name, address, phone number, email address
‍Service information: details of your laundry or linen hire bookings
‍Payment information: only when required for invoicing purposes (we do not store card details)
‍Website data: cookies, IP address, and usage information (see Section 6)

We collect information when you:
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Fill in a contact form
Call, email or message us
Book a collection or request a quote
Interact with our website or social media pages

How We Use Your Information
‍We use your data to:
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Process laundry and linen hire bookings
Respond to enquiries and provide customer service
Manage payments and send invoices
Improve our website and services
Comply with legal and regulatory obligations

We do not sell, trade, or rent your personal information to others.

‍Lawful Basis for Processing
‍We process your data under one or more of the following lawful bases:
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‍Contractual necessity: to provide the service you've requested
‍Consent: where you’ve opted in to receive marketing
‍Legal obligation: for record-keeping and tax compliance
‍Legitimate interest: to operate and improve our services

Data Retention
‍We only keep your data for as long as necessary:
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Booking and service data: up to 7 years (for accounting/legal purposes)
Enquiries: 12 months unless you become a customer
Marketing preferences: until you unsubscribe or ask us to delete your data

You can request deletion of your data at any time (see Section 7)

How We Store and Protect Your Information
‍We store your data securely using password-protected systems and take appropriate steps to protect against unauthorised access, alteration, or disclosure.
Any third-party platforms we use (such as email or website hosting providers) are GDPR-compliant.

‍Cookies & Website Tracking
‍We may use cookies on our website to:

Track basic website usage (e.g. number of visitors, popular pages)
Improve user experienceRemember your preferences (where applicable)

You can disable cookies in your browser settings if you prefer not to share this data.

Your Rights
‍You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us by emailing: libby@sparkleslaundry.co.uk

‍Third Parties
‍We only share your data with trusted third-party providers where necessary, such as:

Our accountant (for invoicing and financial compliance)
Our website or email hosting provider
Delivery services, where required for pick-up/drop-off
All partners are GDPR-compliant and only process data on our behalf.

‍Changes to This Policy
‍We may update this Privacy Policy from time to time. The most recent version will always be published on our website.

Contact Us
‍If you have any questions or concerns about how we use your data, please email libby@sparkleslaundry.co.uk